Product Return Policy

Zyris Return Policy

Returning an Isolite, Isodry, or Isovac Dental Isolation System

Step 1 The original purchaser must contact the Zyris Customer Support Team at 1-800-560-6066 or complete a Product Return Survey (PRS) within 30 days of the invoice date.

Step 2 Upon receipt of PRS, you will be provided with a Return Merchandise Authorization number (RMA). Write this number down for your records. The Zyris team will schedule U.P.S. to pick up the package on the following business day.

Step 3 Put all system components, including instructional material and any unused mouthpieces, back in the original packaging. U.P.S. will make up to the three (3) attempts to pick up the package. Please have the package ready to ship on the day following your return request. You will be charged for any additional U.P.S. call tags needed to pick up multiple boxes.

Returning Mouthpieces

As a standard precaution to protect the patient population, Zyris does NOT accept returns of its single-use mouthpieces — either in the Operatory 10-pack box, individually or other packaged options. Zyris guarantees the highest level of quality and clinical readiness for mouthpieces manufactured and delivered to customers directly from Zyris. However, once mouthpieces are no longer under our direct management, we cannot be responsible for any contamination or tampering which may occur outside the scope of our serial lot traceability system. For more information, contact Customer Support at 1-800-560-6066.

Component Returns / Warranty Replacements

Step 1 Contact the Zyris Customer Support team at 800-560-6066 to troubleshoot.

Step 2 A determination will be made if eligibility requirements are met for credit, replacement, exchange or repair.

Step 3 A prepaid shipping label will be included with your new component. Use the label and original packaging to return your component to Zyris. The customer will be charged for items not returned within 10 days.

Inspection Criteria

All returns are carefully inspected by our Quality Control Department. Be sure to follow these return policies and procedures to avoid any delay in processing your claim.

Defective Merchandise

We gladly accept exchanges on defective products within 12 months of shipment, provided you have contacted our Customer Support Team at 1-800-560-6066. Items judged to be damaged as a result of customer handling will not be covered under warranty.

Non-Defective Merchandise

Non-defective merchandise returned within 30 days shall be eligible for a full refund, less shipping and handling (S&H). Returns between 30 and 90 days are eligible for a refund, less S&H and a 15% restocking fee. After 90 days, merchandise is ineligible for return.

Important Details

  • If System is returned with damaged or missing components, customer will be charged for the repair or replacement of
    those components.
  • Merchandise returned to Zyris without the required authorization may be refused.
  • The return process may take 5 to 10 business days from the time the returned merchandise is received.
  • Due to variations in administrative practices of credit card companies, please allow up to two full billing cycles for a credit to appear on your statement.

Request a Return

MK0203-242-A

X